Legal & policies

1. Scope

This policy applies to accounts, uploads, comments or messages, playlists, profile images, links and any other use of Mpabeat. It supplements the Terms of Service and the Creator Agreement.

2. Prohibited content

• Copyright, neighbouring-right, trade mark or other intellectual property infringement.
• Hate speech, ethnic or religious incitement, threats, harassment or serious abuse.
• Child sexual abuse material, sexual exploitation, trafficking or content that endangers minors.
• Non-consensual intimate imagery, doxxing or privacy invasions.
• Fraud, scams, phishing, malware, ransomware or instructions for harming systems.
• Unlawful weapons, drugs or criminal services.
• Impersonation of an artist, rights holder, Mpabeat staff member or another person.
• Manipulated audio or artwork intended to deceive listeners about who made or endorsed a record.
• Content that violates a court order or a lawful takedown request.

3. Prohibited conduct

• Attempting to access another account, session or admin area.
• Scraping, harvesting or bulk-downloading the catalogue or user data.
• Bypassing payment, entitlement, download or region controls.
• Using bots or scripts to inflate plays, downloads, follows or chart positions.
• Uploading a file that is not the audio or image it claims to be.
• Interfering with the player, APIs, security features or other users' enjoyment.
• Using Mpabeat to send spam or unsolicited commercial messages.

4. Security research

We welcome responsible disclosure. If you believe you have found a vulnerability, email support@mpabeat.com with the subject "Security" and enough detail to reproduce it. Do not access other people's data, disrupt the service, or publish the issue before we have had a reasonable chance to fix it.

We will not pursue legal action against good-faith research that follows this paragraph, to the extent permitted by law.

5. Copyright complaints

Copyright and neighbouring-right complaints are handled under the Copyright and Takedown Policy. Send notices to support@mpabeat.com with the subject "Copyright notice".

6. Enforcement

We may remove content, restrict features, suspend an account, withhold payouts under investigation, or terminate access. We consider the seriousness, repetition, harm and evidence.

Where practical, we explain the action and give the account holder a chance to respond. We may act immediately where there is a risk to a person, a child, a rights holder or the security of the service.

We cooperate with lawful requests from the Uganda Police, courts, URSB and other competent authorities.

7. Reporting

Report abuse to support@mpabeat.com with the subject "Abuse report". Include the URL, a description, screenshots if helpful, and your contact details. Do not send passwords or mobile money PINs.

If someone is in immediate danger, contact the Uganda Police emergency services first.

8. Appeals

If you believe an enforcement action was wrong, reply to the notice or email support@mpabeat.com within 14 days. Explain what happened and include any evidence. A different reviewer will look at the decision where practicable.

Appeals do not suspend a legal obligation or a court order.